Frequently asked questions

Fenix is the new art museum about migration. It is located in a historic harbour warehouse on the Rotterdam quays of departure and arrival. Fenix gives space to countless migration stories: about love and farewell, about coming home and feeling at home. Stories from the past and the present, told by more than a hundred artists from all directions. Explore a maze of suitcases that tell stories, documentary photography that takes you on a journey, kitchens that have travelled the world, and a freely accessible square. Read more about Fenix here.

The museum is at Paul Nijghkade 5, Rotterdam. Fenix is easily reachable by public transport, water taxi, bike, shared scooter, or car. Read all about routes and accessibility here.

You can find the opening hours for the museum, horeca, Plein, and shop here.

A visit to the museum and the Tornado usually takes around 90 minutes. You are also welcome to spend time in the horeca or on Plein, so you can easily stay longer. You set your own pace and route.

Yes, we offer interactive guided tours through the museum for groups of 9 to 15 people.

In the Suitcase Labyrinth, we offer listening devices that let you listen to the personal stories behind the suitcases.

A ticket gives you access to the Tornado, the exhibitions, and the Espresso Bar. Without a ticket, you are welcome at O Anatolian Café & Bakery, the Fenix Shop, and Plein, the covered city square.

Tickets can be purchased online via our website, where you’ll also find all ticket prices. All tickets have a start time; even with a discount card, you must reserve a time slot in advance. If online booking isn’t possible, our welcome desk is happy to help. Buy tickets here.

Currently, the Rotterdampas, and the ICOM card are accepted. You must reserve a time slot online in advance with these cards as well. The Museumkaart and VriendenLoterij VIP card are not valid at Fenix at this time. We will announce any changes via our website and newsletter. More info.

You can reschedule your ticket up to 24 hours before your visit. Cancellation is only possible for the entire order at once. Individual tickets within a group order cannot be cancelled. Contact Ticket Support for changes.

Sometimes tickets end up in the spam folder. If you can’t find it there, contact Ticket Support.

There are several places to eat or drink. Upon entering the museum, you’ll find O Anatolian Café. On the first floor is the Espresso Bar, exclusively accessible to museum ticket holders. At Plein, a different chef cooks in Mooncake’s Lunch Pop-up. On the building’s exterior, there is O Anatolian Bakery, and in summer, Granucci Gelato opens at the corner.

We operate without reservations. There is usually a table available quickly, even at busy times.

You may bring your own food and drink to Plein. However, large personal catering or setting tables for birthdays, anniversaries, or company lunches is not allowed. Food and drink are not permitted in the museum, exhibitions, or Tornado, except for a small bottle of water.

It is not possible to hire spaces for private events. You are welcome to visit the museum with your group and enjoy the horeca.

That is the Tornado: an artwork, staircase, and viewpoint in one. A wooden and stainless-steel staircase leads to a platform with panoramic views of Rotterdam.

A ticket gives you access to the Tornado, exhibitions, and the Espresso Bar. Find out why it is called the Tornado, who the architect is, and how it was built here.

The Tornado is part of the museum. Tickets include access to the Tornado, exhibitions, and the Espresso Bar. There are no separate tickets for the viewpoint only.

During normal rain showers, the Tornado remains open. It closes only in cases of heavy rain, strong wind, storm, snow, ice, or lightning for safety reasons.

Plein is a covered city square with extras: toilets, wifi, and a kiosk with international newspapers and games. You may eat your own lunch or snack here or get something from the horeca.

Regular activities are organized on Plein. View the calendar here.

You may roller-skate, and children up to 5 years old may bring balance bikes. Skateboards and regular bikes are not allowed.

Large bags and umbrellas are not allowed in the museum; these can be left in the unattended cloakroom or a locker. Due to fire safety, bike batteries are not permitted inside the building. Foldable bikes, skateboards, and scooters are not allowed. Strollers, buggies, walkers, and mobility scooters are allowed if they fit in the lift (1.2 meters wide, 2 meters deep).

Yes, please! Share them with #FenixRotterdam. Do not disturb other visitors. Flash, tripods, and selfie sticks are not allowed.
For professional shoots, send your plans, crew size, and deadline to pr@fenix.nl. Wedding or love shoots are not allowed inside, but may be taken outside on the quay with the building as a backdrop.

Pets are not allowed inside. Certified assistance dogs are welcome with proof.

The Fenix Shop is in the entrance hall. You can enter without a ticket for gifts, books, and items themed around “Home”. Gift vouchers will be available later this year. Returns are possible within 30 days with a receipt and original packaging.

The museum and Tornado are lift-accessible. Adapted toilets are available in the museum and at Plein. The nearest disabled parking is next to Theatre Walhalla on Veerlaan. Questions? Contact info@fenix.nl or 010 3134760.

Wheelchairs are available at the welcome desk on a first-come, first-served basis; they cannot be reserved. Personal walkers and mobility scooters are allowed if they fit in the lift (1.2 meters wide, 2 meters deep).

Changing facilities are available in the museum and at Plein. There is no separate nursing, prayer, or quiet room. Staff can help you find a suitable quiet spot.

The entrance doors of the museum are 1 meter wide, the Plein doors are 1.1 meters. The museum lift is 1.2 meters wide and 2 meters deep. All toilet doors are 90 cm. Unsure if your mobility aid fits? Contact info@fenix.nl or 010 3134760.

Absolutely! Please order a group ticket online in advance here.

You can book your group visit directly here. Advance reservations are not required.

Yes, Fenix offers interactive museum tours for groups of 9 to 15 people. Find everything you need to know on our groups page.

No, external guides are not allowed to conduct tours in Fenix.